Questions ISPs ask us.

Registered internet service providers and hotspot operators in Kenya: fibre/GPON ISPs, wireless ISPs, public Wi-Fi operators and building networks. We review each application to make sure the setup will work for you.

You apply on this website with your company details, network, plan, portal address and documents. Our team reviews it within one business day, provisions your portal and sends the owner an invite link by email and SMS. The owner sets a password and two-step sign-in, then follows the onboarding checklist.

Your certificate of incorporation or business registration and your KRA PIN certificate. A Communications Authority licence helps but is optional at application.

Most ISPs go live within a week of approval. The biggest steps are connecting your Paybill through Daraja, linking routers and importing customers; we do them with you.

Yes. After approval you get a 14-day trial (30 days on Enterprise) to set up and test with real payments before your first invoice.

Invite links are valid for 72 hours and work once. Check your application's status page and choose Resend invite, or contact us.

No. Your customers pay to your own Paybill or Till; the money goes straight to your M-Pesa account. DeeISP360 only receives the payment notification to match it and reconnect the customer.

We try the account number, then the phone number, then a close match on the account. Anything that still cannot be matched goes to a suspense queue with suggested customers, so finance can match it in one click.

Usually in two to three seconds from the M-Pesa callback. The live feed shows the time for every payment, and anything slower than five seconds is highlighted.

Yes, if you allow it. Part payments go to the customer's balance and are used at the next renewal.

Yes: monthly, weekly, daily and time-based hotspot packages, each with its own grace period and suspension rules.

Yes. Cash, bank and cheque payments are recorded with a receipt number and need a second person's approval.

MikroTik RouterOS 6.49 and 7, including the CCR2004, CCR2116, CCR1036, RB5009, RB4011 and RB3011. Larger networks can use FreeRADIUS instead of the direct API.

No. We connect over an encrypted API port restricted to our servers' addresses, or through a VPN tunnel from your core router. We set this up with you.

Jobs for that router wait and retry automatically, you get an alert, and the hourly sync puts everything right once it is back.

Huawei, ZTE and V-SOL OLTs today, with C-Data and BDCOM on request. Monitoring reads PON ports and each ONU's optical power.

Yes. When we import your customers we keep their existing PPPoE credentials so nobody has to reconfigure their router.

By your plan and your number of active subscribers. Above the plan's limit, each extra active subscriber is billed at the plan's rate. See the calculator on the pricing page.

Yes. Each plan includes a number of staff accounts. Technicians use the phone app; resellers get their own restricted portal with the Reseller Portal module.

On Growth and above you can use your own domain, such as portal.yourisp.co.ke, in addition to yourisp.deeisp360.com.

Yes, at any time: customers, payments, invoices and reports export to CSV and Excel. If you leave, your data is kept for 90 days for export, then deleted.

Yes. Each ISP's data is isolated, and staff of one ISP can never see another's. Our own support team can only open your portal with a stated reason, for a limited time, and every visit is recorded in your audit log.

In secure cloud data centres, encrypted at rest and in transit, with daily backups. See the Security page for details.

As a data processor under the Kenya Data Protection Act, 2019, on your instructions. See our Privacy Notice.