The right technician, at the right door, with the right kit.
Log faults against the customer, POP and device, dispatch them to technicians, and give the field team a phone app that walks them through each job.
What it does
Tickets & Field Service, feature by feature.
Helpdesk tickets with SLAs
Outages, low optical power, slow speeds and line breaks, each with its own response and resolution clock.
Diagnostics before a ticket
Ping, optical level, session and router checks give a verdict before anyone is sent out.
Dispatch board
Drag jobs to technicians and see them on a map.
Technician app
Check in by GPS, follow the checklist, scan the device, record cable and connectors, take photos and get the customer's signature.
Performance
First-time fix, time to resolve and SLA met, per technician.
Screens
- Tickets
- Dispatch board
- Schedule
- Technicians
- Technician app
Who uses it
- Helpdesk
- Technicians
- Owner
Plans that include it
- Growth · from KES 14,999/month
- Pro · from KES 34,999/month
- Enterprise · from KES 79,999/month
Or add it to any plan for KES 3,000 a month.
Compare plans →Put your billing and network on autopilot.
Apply in about ten minutes. Our team reviews it within one business day, then the owner gets an invite to their own portal.