In Growth, Pro, Enterprise · or add-on KES 3,000/month

The right technician, at the right door, with the right kit.

Log faults against the customer, POP and device, dispatch them to technicians, and give the field team a phone app that walks them through each job.

What it does

Tickets & Field Service, feature by feature.

Helpdesk tickets with SLAs

Outages, low optical power, slow speeds and line breaks, each with its own response and resolution clock.

Diagnostics before a ticket

Ping, optical level, session and router checks give a verdict before anyone is sent out.

Dispatch board

Drag jobs to technicians and see them on a map.

Technician app

Check in by GPS, follow the checklist, scan the device, record cable and connectors, take photos and get the customer's signature.

Performance

First-time fix, time to resolve and SLA met, per technician.

Screens

  • Tickets
  • Dispatch board
  • Schedule
  • Technicians
  • Technician app

Who uses it

  • Helpdesk
  • Technicians
  • Owner

Plans that include it

  • Growth · from KES 14,999/month
  • Pro · from KES 34,999/month
  • Enterprise · from KES 79,999/month

Or add it to any plan for KES 3,000 a month.

Compare plans →

Put your billing and network on autopilot.

Apply in about ten minutes. Our team reviews it within one business day, then the owner gets an invite to their own portal.